Industries › NAICS 561421
Industry · NAICS 561421 · sector 56 Administrative, support, waste management and remediation services
Telephone Answering Services
Federal contract obligations classified under NAICS 561421, the organisations that win them and the agencies that award them.
USAspending caveat. Figures are obligations reported by federal agencies to USAspending.gov, not payments. In USAspending's words: "An outlay occurs when federal money is actually paid out, not just promised to be paid ('obligated')." "Every agency has a Senior Accountable Official who must officially certify that the quarterly financial data submitted by their agency is accurate and complete." "If there are any discrepancies in procurement data, FPDS is the authoritative source." Contract data for the Department of Defense and the U.S. Army Corps of Engineers is published with a 90-day delay. Data loaded 30 Sep 2026.
Federal agencies obligated $40M in contracts classified under NAICS 561421, Telephone Answering Services, in FY2026, and $722M over the five fiscal years since FY2023; the industry ranks 224 of 526 on this site.
Obligations were down 86% on FY2025 ($277M), with $0 so far in FY2027.
The largest recipient organisations over FY2022–FY2025 were Peckham Vocational Industries, Inc. ($626M), National Telecommuting Institute, Inc. ($24M) and Innovation at Work Inc ($17M).
By place of performance, the most money went to DC.
Contract obligations by fiscal year
Compared with the largest industry FY2026
| Measure | This industry | Aircraft Manufacturing | All contracts |
|---|---|---|---|
| Contract obligations, FY2026 | $40M | $45B | $716B |
| Five-year total | $722M | $211B | $3.0T |
| Share of all contract obligations, five years | 0% | 7.1% | 100% |
Top contractors obligations, FY2022–FY2025
| # | Organisation | Obligations |
|---|---|---|
| 1 | Peckham Vocational Industries, Inc. | $626M |
| 2 | National Telecommuting Institute, Inc. | $24M |
| 3 | Innovation at Work Inc | $17M |
| 4 | Magellan Solutions USA Inc. | $16M |
| 5 | Bobby Dodd Institute, Inc. | $12M |
| 6 | Ivyhill Technologies LLC | $12M |
| 7 | Newview Oklahoma, Inc. | $11M |
| 8 | Central Association for the Blind, Inc. | $10M |
| 9 | Employment Source Inc | $6.6M |
| 10 | Everas Community Services, Inc. | $5.4M |
| 11 | Lighthouse for the Blind of Houston | $4.7M |
| 12 | Breakforth Solutions Incorporated | $4.1M |
| 13 | General Infomatics-a Service Disabled Owned Veteran Business, Inc. | $3.9M |
| 14 | Fora Pathways, Inc. | $3.4M |
| 15 | Maximus Federal Services, Inc. | $3.4M |
| 16 | Quality Innovation, Inc | $3.1M |
| 17 | Memphis Goodwill Industries Inc | $3.1M |
| 18 | Via Visually Impaired Advancement | $2.6M |
| 19 | Versability Resources, Inc. | $2.5M |
| 20 | Cherokee Nation Mission Solutions, L.L.C. | $2.4M |
| 21 | Association for Vision Rehabilitation and Employment, Inc | $2.1M |
| 22 | Career Management Associates of Iowa, LLC | $2.1M |
| 23 | BCFS Health and Human Services | $2.0M |
| 24 | Aurora of Central New York, Inc. | $1.9M |
| 25 | Goodwill Industries of North Louisiana, Inc. | $1.9M |
$6.9M among the top 40 went to recipients not shown.
Buying agencies $1.0M+ awards
Where the work is performed
Largest awards since FY2023
| Recipient | Awarding agency | Type | Award value | Begun | Place | Record |
|---|---|---|---|---|---|---|
| Peckham Vocational Industries, Inc. | Department of State | ContractDefinitive Contract | $162M | 25 Sep 2025 | DC | USAspending |
| Peckham Vocational Industries, Inc. | Department of State | ContractDefinitive Contract | $159M | 26 Sep 2024 | DC | USAspending |
| Bobby Dodd Institute, Inc. | Department of DefenseDepartment of the Army | ContractDefinitive Contract | $7.6M | 27 Apr 2023 | GA | USAspending |
| Magellan Solutions USA Inc. | Department of Veterans Affairs | ContractDefinitive Contract | $5.1M | 1 Oct 2023 | CA | USAspending |
| Everas Community Services, Inc. | Department of Veterans Affairs | ContractDefinitive Contract | $4.3M | 1 Oct 2023 | NJ | USAspending |
| National Telecommuting Institute, Inc. | Department of the TreasuryInternal Revenue Service | ContractDefinitive Contract | $3.5M | 3 Apr 2026 | MA | USAspending |
| Lighthouse for the Blind of Houston | Department of Veterans Affairs | ContractPurchase Order | $2.9M | 30 Sep 2024 | CA | USAspending |
| Aurora of Central New York, Inc. | Department of Veterans Affairs | ContractPurchase Order | $2.6M | 1 Oct 2022 | NY | USAspending |
| Employment Source Inc | Department of Veterans Affairs | ContractDefinitive Contract | $2.6M | 1 Oct 2024 | NC | USAspending |
| Central Association for the Blind, Inc. | Department of TransportationFederal Motor Carrier Safety Administration | ContractDefinitive Contract | $2.6M | 21 Sep 2026 | NY | USAspending |
Other industries in sector 56: Administrative, support, waste management and remediation services
- 561210 Facilities Support Services $152B
- 562910 Remediation Services $28B
- 561612 Security Guards and Patrol Services $25B
- 562211 Hazardous Waste Treatment and Disposal $8.8B
- 561720 Janitorial Services $8.0B
- 561990 All Other Support Services $7.4B
- 562119 Other Waste Collection $4.6B
- 561320 Temporary Help Services $4.0B
- 561422 Telemarketing Bureaus and Other Contact Centers $3.4B
- 561611 Investigation and Personal Background Check Services $3.2B
- 561621 Security Systems Services (except Locksmiths) $3.0B
- 561110 Office Administrative Services $2.8B
- 561599 All Other Travel Arrangement and Reservation Services $2.7B
- 561730 Landscaping Services $2.3B
- 561499 All Other Business Support Services $2.1B
- 562111 Solid Waste Collection $1.2B
- 561450 Credit Bureaus $714M
- 561920 Convention and Trade Show Organizers $592M
- 561440 Collection Agencies $491M
- 562998 All Other Miscellaneous Waste Management Services $411M
- 562991 Septic Tank and Related Services $376M
- 562112 Hazardous Waste Collection $284M
- 561410 Document Preparation Services $268M
- 561790 Other Services to Buildings and Dwellings $256M
Questions and answers
How much does the federal government spend on NAICS 561421?
$40M in contract obligations classified under Telephone Answering Services in FY2026, $722M over the five fiscal years since FY2023. Obligations are commitments, not payments.
Who are the top contractors in Telephone Answering Services?
Peckham Vocational Industries, Inc. ($626M), National Telecommuting Institute, Inc. ($24M), Innovation at Work Inc ($17M), Magellan Solutions USA Inc. ($16M), Bobby Dodd Institute, Inc. ($12M), by contract obligations over FY2022–FY2025.
Which agencies buy in this industry?
By the value of $1.0M-plus contracts since FY2023: Department of State ($321M), Department of Veterans Affairs ($28M), Department of Defense ($11M), Department of the Treasury ($3.5M), Department of Transportation ($2.6M).
What is a NAICS code?
In USAspending's words: "NAICS stands for the North American Industrial Classification System. This 6-digit code tells you what industry the work falls into. Each contract record has a NAICS code." Assistance awards (grants, loans, direct payments) carry no NAICS code and are not counted here.
Provenance
Source: USAspending.gov API v2, spending by category (NAICS) by fiscal year, recipient cross-tabulation for FY2022–FY2025 and award search, loaded 30 Sep 2026. State figures come from each state's top-100 NAICS list, so small amounts in a state may be missing. See methodology.