Industries › NAICS 561422
Industry · NAICS 561422 · sector 56 Administrative, support, waste management and remediation services
Telemarketing Bureaus and Other Contact Centers
Federal contract obligations classified under NAICS 561422, the organisations that win them and the agencies that award them.
USAspending caveat. Figures are obligations reported by federal agencies to USAspending.gov, not payments. In USAspending's words: "An outlay occurs when federal money is actually paid out, not just promised to be paid ('obligated')." "Every agency has a Senior Accountable Official who must officially certify that the quarterly financial data submitted by their agency is accurate and complete." "If there are any discrepancies in procurement data, FPDS is the authoritative source." Contract data for the Department of Defense and the U.S. Army Corps of Engineers is published with a 90-day delay. Data loaded 30 Sep 2026.
Federal agencies obligated $367M in contracts classified under NAICS 561422, Telemarketing Bureaus and Other Contact Centers, in FY2026, and $3.4B over the five fiscal years since FY2023; the industry ranks 94 of 526 on this site.
Obligations were down 65% on FY2025 ($1.1B), with $0 so far in FY2027.
The largest recipient organisations over FY2022–FY2025 were Maximus Federal Services, Inc. ($3.4B), Inspiritec Inc ($170M) and Strategic Data Systems, Inc. ($86M).
By place of performance, the most money went to VA, MD and KY.
Contract obligations by fiscal year
Compared with the largest industry FY2026
| Measure | This industry | Aircraft Manufacturing | All contracts |
|---|---|---|---|
| Contract obligations, FY2026 | $367M | $45B | $716B |
| Five-year total | $3.4B | $211B | $3.0T |
| Share of all contract obligations, five years | 0.1% | 7.1% | 100% |
Top contractors obligations, FY2022–FY2025
| # | Organisation | Obligations |
|---|---|---|
| 1 | Maximus Federal Services, Inc. | $3.4B |
| 2 | Inspiritec Inc | $170M |
| 3 | Strategic Data Systems, Inc. | $86M |
| 4 | The Bowen Consulting Group, Inc. | $65M |
| 5 | Kech Inc | $37M |
| 6 | Fred Hutchinson Cancer Center | $24M |
| 7 | Leidos, Inc. | $22M |
| 8 | Pearl Interactive Network LLC | $15M |
| 9 | North South Consulting Group LLC | $11M |
| 10 | Goodwill Vision Enterprises, Inc. | $6.6M |
| 11 | Fred Hutchinson Cancer Research Center | $5.9M |
| 12 | Lbo Technology LLC | $5.7M |
| 13 | Peckham Vocational Industries, Inc. | $5.0M |
| 14 | Tmax Government Solutions LLC | $4.9M |
| 15 | Icube-IT JV | $4.6M |
| 16 | Tuknik Government Services LLC | $4.2M |
| 17 | Cherokee United Services, L.L.C. | $2.7M |
| 18 | Liona Enterprises Inc | $2.5M |
| 19 | Cherokee Nation System Solutions LLC | $2.4M |
| 20 | Skyward IT Solutions, LLC | $2.0M |
| 21 | MCL Alliance, LLC | $1.9M |
| 22 | Viateq Corporation | $1.4M |
| 23 | Malmar LLC | $1.4M |
| 24 | Koniag Professional Services, LLC | $894K |
| 25 | M&M IT Solutions, LLC | $890K |
Buying agencies $1.0M+ awards
Where the work is performed
Largest awards since FY2023
| Recipient | Awarding agency | Type | Award value | Begun | Place | Record |
|---|---|---|---|---|---|---|
| Maximus Federal Services, Inc. | Department of the TreasuryInternal Revenue Service | ContractBpa Call | $92M | 14 May 2024 | MD | USAspending |
| The Bowen Consulting Group, Inc. | Department of Veterans Affairs | ContractDefinitive Contract | $57M | 29 Jan 2025 | VA | USAspending |
| Maximus Federal Services, Inc. | Department of Homeland SecurityFederal Emergency Management Agency | ContractBpa Call | $50M | 8 Nov 2024 | VA | USAspending |
| Kech Inc | Department of Homeland SecurityTransportation Security Administration | ContractDelivery Order | $37M | 15 Feb 2023 | KY | USAspending |
| Maximus Federal Services, Inc. | Department of Homeland SecurityFederal Emergency Management Agency | ContractBpa Call | $36M | 12 Jun 2024 | VA | USAspending |
| Strategic Data Systems, Inc. | Department of DefenseDepartment of the Navy | ContractDelivery Order | $28M | 11 Dec 2024 | TN | USAspending |
| Strategic Data Systems, Inc. | Department of DefenseDepartment of the Navy | ContractDelivery Order | $26M | 7 Dec 2023 | TN | USAspending |
| Maximus Federal Services, Inc. | Department of Homeland SecurityFederal Emergency Management Agency | ContractBpa Call | $25M | 20 Jul 2024 | VA | USAspending |
| Maximus Federal Services, Inc. | Department of the TreasuryInternal Revenue Service | ContractBpa Call | $22M | 6 Aug 2024 | MD | USAspending |
| Maximus Federal Services, Inc. | Department of the TreasuryInternal Revenue Service | ContractDelivery Order | $21M | 4 Apr 2025 | MD | USAspending |
Other industries in sector 56: Administrative, support, waste management and remediation services
- 561210 Facilities Support Services $152B
- 562910 Remediation Services $28B
- 561612 Security Guards and Patrol Services $25B
- 562211 Hazardous Waste Treatment and Disposal $8.8B
- 561720 Janitorial Services $8.0B
- 561990 All Other Support Services $7.4B
- 562119 Other Waste Collection $4.6B
- 561320 Temporary Help Services $4.0B
- 561611 Investigation and Personal Background Check Services $3.2B
- 561621 Security Systems Services (except Locksmiths) $3.0B
- 561110 Office Administrative Services $2.8B
- 561599 All Other Travel Arrangement and Reservation Services $2.7B
- 561730 Landscaping Services $2.3B
- 561499 All Other Business Support Services $2.1B
- 562111 Solid Waste Collection $1.2B
- 561421 Telephone Answering Services $722M
- 561450 Credit Bureaus $714M
- 561920 Convention and Trade Show Organizers $592M
- 561440 Collection Agencies $491M
- 562998 All Other Miscellaneous Waste Management Services $411M
- 562991 Septic Tank and Related Services $376M
- 562112 Hazardous Waste Collection $284M
- 561410 Document Preparation Services $268M
- 561790 Other Services to Buildings and Dwellings $256M
Questions and answers
How much does the federal government spend on NAICS 561422?
$367M in contract obligations classified under Telemarketing Bureaus and Other Contact Centers in FY2026, $3.4B over the five fiscal years since FY2023. Obligations are commitments, not payments.
Who are the top contractors in Telemarketing Bureaus and Other Contact Centers?
Maximus Federal Services, Inc. ($3.4B), Inspiritec Inc ($170M), Strategic Data Systems, Inc. ($86M), The Bowen Consulting Group, Inc. ($65M), Kech Inc ($37M), by contract obligations over FY2022–FY2025.
Which agencies buy in this industry?
By the value of $1.0M-plus contracts since FY2023: Department of Homeland Security ($166M), Department of the Treasury ($165M), Department of Defense ($103M), Department of Veterans Affairs ($62M), Department of Health and Human Services ($18M).
What is a NAICS code?
In USAspending's words: "NAICS stands for the North American Industrial Classification System. This 6-digit code tells you what industry the work falls into. Each contract record has a NAICS code." Assistance awards (grants, loans, direct payments) carry no NAICS code and are not counted here.
Provenance
Source: USAspending.gov API v2, spending by category (NAICS) by fiscal year, recipient cross-tabulation for FY2022–FY2025 and award search, loaded 30 Sep 2026. State figures come from each state's top-100 NAICS list, so small amounts in a state may be missing. See methodology.